Complying with regulations guarantees the safety of your customers, secures your business, and enhances the value of your establishment. This page provides you with the essential tools to operate in full compliance, conduct self-assessments, and know who to contact for further assistance.
The 4 key obligations to know
Your main obligations at a glance
As a hotelier, you are subject to several regulations. Here are the 6 main categories of obligations you need to know. Each section below provides the essential information.
Safety & accessibility
ERP standards, fire safety, accessibility for people with reduced mobility.
Display & information
Prices, services, prices inclusive of VAT.
Police report
For foreign clients.
Invoicing/Billing
Written note required.
Music streaming
SACEM and SPRÉ authorization.
Tax & classification
Value-enhancing approaches.
🛡️ Safety and accessibility
Hotels are classified as Public Access Buildings (ERP) . As such, they are subject to strict fire safety and accessibility regulations to guarantee the protection of all your guests.
🚨 Fire safety
- Evacuation plans visible
- Standard fire extinguishers
- Up-to-date security log
- Periodic visits by the safety commission
♿ Accessibility
- Welcoming all audiences
- People with disabilities
- Suitable pathways
- Public Accessibility Register
💡 To learn more: consult the official website on accessibility and safety regulations for public establishments.
🛡️ Display and information
Your customers must be able to access clear and transparent information about your services and prices, even from outside your establishment.
Outside
Prices applicable to the next night, services included (wifi, breakfast…) and information details on other services.
At the reception
Please provide this information + arrival/departure times + any additional charges.
In every room
Mention the additional services and how to access them.
All taxes included price
The price must be clearly stated at the time of booking, with all items included/excluded.
Why all these obligations?
These rules are not meant to complicate your life. They establish a common framework that benefits your clients, your business, and the reputation of our region.
Secure your customers
To guarantee a safe and accessible welcome for all, without exception.
Protect your business
Compliance = reduced legal risk for you.
Enhance your image
A compliant establishment immediately inspires confidence.
📝 Police registration form for foreign clients
All foreign national customers must complete an individual police registration form upon arrival at your establishment.
🧾 Billing: a written receipt is mandatory
You are required to provide each customer with a written receipt stating the following:
📜 Reference: Decree of June 8, 1967.
🎵 Music broadcast: SACEM and SPRÉ
To play music in your common areas (lobby, restaurant, bar, gym, etc.), you must obtain authorization from SACEM and pay two mandatory fees.
Copyright (SACEM)
To remunerate the authors, composers and publishers of the works broadcast.
Fair Remuneration (FRR)
To pay performing artists and producers.
💡 Good to know: this right is renewed annually. Any changes to the operating conditions must be reported to SACEM.
⭐ Tourist tax and classification: enhance your business
Beyond the strict obligations, two steps are essential to structuring and promoting your business . The Tourist Office will support you in each of them.
The tourist tax
Local tax collected from your visitors, intended to finance tourism development and promotion activities in the area.
- Applicable to all paid overnight stays
- Prices vary depending on your hotel category.
- Declaration 3 times a year
- Official dedicated platform
Star rating
A voluntary but strategic approach: valid for 5 years, it enhances the quality of your hotel based on 200+ criteria.
- Rating from 1 to 5 stars
- Increased readability for customers
- Tax advantages and occupancy rates
- OT support and care
USEFUL LINKS
UMIH Isère (Union of Hotel Trades and Industries)
107 rue des Alliés – 38100 Grenoble – Tel. 04 76 49 00 36 – E-Mail: contact@umih38.fr
Website : https://umih38.fr/
learn more
👉 Registration and ranking on Atout France : https://www.classement.atout-france.fr/
👉 Public access building safety regulations: https://www.legifrance.gouv.fr/loda/id/LEGITEXT000020303557
👉 Accessibility information: https://www.info.gouv.fr/accessibilite