This privacy policy explains how the Saint-Marcellin Vercors Isère Tourist Office collects and processes your personal data when you visit its website or use the services offered there.
Last update : 04th August 2026
1 – DATA CONTROLLER
The person responsible for the processing of personal data carried out from this site is:
Saint-Marcellin Vercors Isère Tourist Office
Public Industrial and Commercial Establishment (EPIC)
2 Avenue du Collège – 38160 Saint-Marcellin
E-mail : tourisme@smvic.fr
Phone: + 33 (0) 4 76 38 53 85
For any questions relating to the protection of your personal data or to exercise your rights, you can use the contact details above.
2 – DATA COLLECTED
Depending on the services used, we may collect the following categories of data:
– identification data: surname, first name;
– contact details: email address, telephone number, postal address;
– information contained in your requests or messages;
– data required for a reservation, registration or order;
– information relating to your registration for our tourism communications;
– responses to our satisfaction surveys;
– technical browsing data: IP address, browser type, terminal used, pages viewed, date and time of viewing;
– choices regarding cookies and other trackers;
– data relating to deliverability, open rates and clicks in our emails, when these devices are used under the conditions provided for by the regulations.
Required fields are indicated on the forms. Failure to complete them may prevent us from processing your request or providing the requested service.
3 – PURPOSES OF TREATMENT
The personal data collected may be used for the following purposes:
– to comply with our legal, accounting and administrative obligations.
– to respond to your requests for information or documentation;
– to maintain relationships with visitors, clients and partners;
– manage registrations, reservations, orders and payments;
– send information, news and tourist offers when you have agreed to receive them;
– manage subscriptions and unsubscriptions to our communications;
– to measure deliverability, open rates and clicks in our electronic communications, when this tracking is implemented in accordance with regulations;
– to conduct satisfaction surveys;
– to establish statistics on the number of visitors to the reception areas and the use of the site;
– improve the site, our content, our services and our communications;
– ensure site security, prevent abuse and detect technical incidents;
4 – LEGAL BASIS for processing
Depending on the purpose concerned, the processing is based on one of the following legal bases:
the execution of measures taken at your request or the performance of a contract, in particular for booking requests, orders and tourist services;
your consent, in particular for registration for tourist communications, certain tracking mechanisms in emails and the placement of non-essential cookies;
compliance with a legal obligation, in particular for the preservation of accounting and tax documents;
the public interest mission of the Tourist Office, when it applies to the reception, information and tourism promotion of the territory;
the legitimate interest of the Tourist Officein particular to ensure the security of its services, respond to certain general requests and improve its services, provided that it does not disproportionately infringe on the rights and freedoms of individuals.
5 – Origin of the data
The data is primarily collected:
– directly from you, when you fill out a form, make a reservation, sign up for a communication or contact the Tourist Office;
– automatically during your browsing, using cookies and other authorized trackers;
– with the booking, ticketing or payment providers you use;
– exceptionally with a tourism partner, when necessary to follow up on a request or reservation.
6 – DATA RECIPIENTS
Within the limits of their responsibilities, the data may be accessible:
– to authorized staff of the Saint-Marcellin Vercors Isère Tourist Office;
– to the relevant administrative or accounting departments;
– to the technical service providers responsible for hosting, maintaining and operating the site;
– to service providers involved in managing the relationship with visitors and sending electronic communications;
– to booking, ticketing and payment providers;
– to the audience measurement provider, when you have accepted the relevant trackers;
– to the tourism provider directly concerned by your request, when this transmission is necessary and consistent with your request;
– to administrative or judicial authorities when required by law.
These recipients may only use the data for the tasks assigned to them.
Personal data is neither sold nor rented to third parties.
7 – Tools and service providers used
To provide its services, the Tourist Office may use the following categories of tools:
Avizi, for managing the relationship with visitors;
short, for sending electronic communications;
Google Analytics, for audience measurement;
Open experience for booking and ticketing;
– The website host Infomaniak Network SA and our web agency Mill
8 – Shelf life
Data is retained only for as long as necessary for the purposes for which it was collected.
| Data category | Shelf life |
|---|---|
| Requests for information and documentation | Time required to process the request, then limited archiving if necessary |
| Visitor relationship management data | Duration corresponding to the relationship, then the time required to handle any potential complaints. |
| Tourist communications and newsletters | Until consent is withdrawn or the user unsubscribes, and at the latest, three years after the last active contact |
| Data relating to satisfaction surveys | Duration required for the investigation, then deletion or anonymization |
| Booking and order data | Duration required to perform the service, then archiving for the applicable legal or evidentiary periods |
| Accounting documents | Ten years from the end of the financial year in question |
| Cookie preferences | Duration defined by the consent tool; a period of six months is generally considered good practice. |
| Audience measurement trackers | Duration specified in the cookie policy and in the consent management tool |
| Security data and technical logs | Duration strictly necessary for safety and incident diagnosis |
9 – Cookies and other trackers
The site uses cookies and other trackers necessary for its operation, as well as, subject to your consent, trackers that allow, in particular:
– to measure the audience and use of the site;
– to integrate certain external content or services;
– to improve the site's functionality.
Non-essential trackers are only placed after you give your consent. You can accept, refuse, or configure their use via the banner provided for this purpose and change your choice at any time.
Refusing non-essential trackers should not prevent normal access to the site.
For more information on the trackers used, their purposes, their providers and their durations, please consult our cookie policy.
10 – Email tracking
When you subscribe to our communications, the emails sent may contain technical features to measure their delivery, openness and clicks on links.
This information is used to compile consultation statistics and improve the relevance of our communications.
The use of these tools is brought to your attention at the time of your registration. As the tool currently used does not allow for separating the subscription to communications from the tracking of opens and clicks, you can withdraw your consent at any time by unsubscribing using the link in each email.
11 – Data transfers outside the European Economic Area
Some service providers may process data outside the European Economic Area.
When such transfers take place, they are governed by the GDPR, in particular by:
– an adequacy decision from the European Commission;
– the recipient's adherence to a recognized applicable protection framework;
– standard contractual clauses adopted by the European Commission;
– or any other appropriate guarantee provided for by the regulations.
You can contact the Tourist Office for further information on applicable guarantees.
12 – Data security
The Tourist Office implements appropriate technical and organizational measures to protect personal data against:
– unauthorized access;
– the loss;
– alteration;
– disclosure;
– accidental or unlawful destruction.
Access to the data is limited to those who need it as part of their job duties.
However, no computer system or service accessible on the Internet can guarantee absolute security.
13 – Your rights
Depending on the processing concerned and its legal basis, you may have the following rights:
– right of access to your personal data;
– right to rectification of inaccurate or incomplete data;
– right to erasure;
– right to restriction of processing;
– right to object;
– right to portability, when the legal conditions are met;
– the right to withdraw your consent at any time when the processing is based on it;
– the right to define guidelines regarding the fate of your data after your death.
The withdrawal of consent does not call into question the lawfulness of processing carried out before this withdrawal.
To exercise your rights, you can contact:
Saint-Marcellin Vercors Isère Tourist Office
2 Avenue du Collège
38160 Saint-Marcellin
Email: tourisme@smvic.fr
Proof of identity may only be requested if there is reasonable doubt about the applicant's identity.
The Tourist Office will respond within the time limits stipulated by the regulations, in principle within one month.
14 – Complaint to the CNIL
If, after contacting the Tourist Office, you believe that your rights have not been respected, you can file a complaint with the National Commission for Information Technology and Civil Liberties:
CNIL – National Commission for Information Technology and Civil Liberties
3 Place de Fontenoy
ASD 80715
75334 Paris Cedex 07
The complaint can also be made on the CNIL website.
15 – Modification of the confidentiality policy
This policy may be modified to take into account legal, regulatory, technical or organizational developments.
The date of the last update is shown at the top of the page.